WARRANTY INFORMATION

25 YEAR LIMITED WARRANTY

Millcreek Hardwoods provides a 25 year limited warranty on its own factiry finished hardwood flooring products. The warranty starts from the date of purchase. Under the terms of this warranty, Millcreek Hardwoods commits to repair, re-varnish or replace a defective product, as determined by Millcreek Hardwoods, should the warranty apply.

This warranty applies only to the original purchaser of the product and is not transferable. To make a warranty claim the original purchaser must retain his/her receipt and/or other proof of purchase.

The warranty covers structural and finishing defects in the wood strips. It guarantees that the strips are free of milling and processing flaws. It applies to manufacturing defects and classification errors as well as stain, if applicable and application flaws. A margin of error or imperfection not exceeding 5% is an accepted industry standard and therefore does not constitute a structural, manufacturing and/or finishing defect under the terms of this warranty.

Millcreek Hardwoods further guarantees the finish applied to its boards against total wear for twenty-five (25) years, which period begins on the date the product was purchased.

In order to benefit from the warranty, the purchaser must ensure the flooring is installed professionally and fully comply with the maintenance instructions and preventive measures indicated hereafter.

INSTRUCTIONS

The homeowner/installer should check the product before beginning installation. If during installation a strip has a noticeable defect, it’s best to set it aside rather than install it.
Installation onto a radiant heating system must be done according to installation standards approved by the National Wood Flooring Association (NWFA).

Mats should be placed at each entrance and in front of kitchen workstations as a preventive measure. Any heavy furniture should be lifted when moving it and pads must be placed under all furniture legs. Place a protective rug or Plexiglas mat under a chair with rollers; do not roll casters directly onto the floor. Regular maintenance is necessary to preserve the beauty of your hardwood floor. Vacuum regularly to eliminate any abrasives such as sand. Quickly wipe all spills.

EXCLUSIONS

Products sold as is (unselect grade) are not covered by the warranty.

The warranty excludes damage caused by: structural changes or unevenness in the sub-floor, sub-floor moisture, negligence, water, incorrect humidity level maintenance, detergents, pet claws, spiked and high heeled shoes, sharp objects, abrasives (salt, sand, glass, etc), hammering, rubbing or falling objects or failure to use pads under rolling chairs or other furniture, any movement, removal or replacement of cabinets, appliances, furniture or other fixtures or walking on it with street shoes.

Neglecting the maintenance of the floor will void the warranty.
The colour or gloss of the wood/stain will change if/when exposed to sunlight and in time. This is a natural phenomenon, especially with exotic woods, which is not covered by the warranty. Occasionally, rugs, mats and furniture should be carefully moved to even out any progressive colour changes in the wood.

Wood is a natural material which can expand and contract with the seasons and normal heating cycles which affect its moisture content. Even when a floor has been properly installed, some strips may dilate slightly at various times of the year. This can be explained by the fact that wood expands as relative humidity increases and contracts or shrinks in low relative humidity. These slight differences are not covered by the warranty. It is important to maintain the relative humidity in the home at a constant 40% to 45%, using a humidifier or dehumidifier as required. Room temperature should be comfortable, between 18°C and 22°C (64-72 degrees F).

The 25 year limited warranty does not cover any labour or transportation charges or other expenses that may be incurred, as a result of a warranty claim. Millcreek Hardwoods’s responsibility is limited only as outlined above and in accordance with the terms of this warranty.

WARRANTY CLAIMS

In order to be valid, the warranty or claim must be registered with Millcreek Hardwoods within 30 days of purchase.

CLAIMS PROCESS

Millcreek Hardwoods reserves a period of up to thirty (30) days from receipt of any claim to investigate research and check the registration, purchase date, original owner’s identity and proof of purchase. A digital photograph that clearly identifies the problem may also be required. During this period any alterations, replacements or repairs done without Millcreek Hardwoods’s written consent/agreement, will void its obligations under the terms of this warranty.